Service Operations Coordinator - Inside Sales & Dispatch Focus

Inside Sales & Dispatch Focus

Primary Focus

Operational coordination, dispatching, customer communication, schedule ownership, and helping support the continued growth of a fast-paced home service business.

If you are:

• Outgoing and customer-focused
• Energized by fast-paced, team-driven environments
• Strong at juggling priorities and making real-time decisions
• Comfortable balancing customer communication with operational coordination
• Looking for a long-term growth opportunity within a growing business

…then this role may be a great fit.

Who We Are

Mr. Handyman of Huntington & Smithtown is a local, family-owned franchise known for top-tier workmanship and a best-in-class customer experience. We’ve grown steadily thanks to a strong team, loyal customers, and a commitment to taking great care of both.

As our business continues to grow, we’re looking for the right person to become a key part of our office operations team and grow alongside the company.

About The Role

This is not a traditional receptionist or script-based call-center position.

This role combines:

• Customer communication
• Dispatching and scheduling
• Inside sales and booking coordination
• Technician support
• Administrative ownership
• Real-time problem solving

You’ll work closely with leadership and play a central role in helping keep the business organized, efficient, responsive, and customer-focused.

Initially, this role will work closely alongside our existing office operations structure to help support growing demand and reduce operational bottlenecks. Over time, there is significant opportunity for growth into expanded operational and office leadership responsibilities for the right person.

Why Join Us?

• Fun, friendly, and supportive team culture
• Competitive pay: $25–$30/hr+ based on experience, performance, and operational capability
• Performance bonus opportunities
• Paid holidays & PTO
• Retirement plan
• AFLAC supplemental insurance
• Dental & Vision Insurance
• Team-building events and activities
• Long-term advancement opportunities
• Opportunity to grow into future office leadership and operational management responsibilities
• Office goldendoodle included

What You’ll Do

This role is ideal for a high-performing operations-minded professional who enjoys balancing customer interaction, dispatch coordination, scheduling, booking conversations, and operational problem-solving.

Success in this role requires confidence, urgency, sound judgment, adaptability, and the ability to keep multiple moving pieces organized throughout the day.

Responsibilities Include:

• Lead customer conversations that result in booked work — not just inquiries
• Confidently explain our services, process, and pricing structure in your own words
• Ask the right questions to understand customer needs and set clear, realistic expectations
• Convert inbound calls, texts, and emails into scheduled jobs
• Actively manage daily dispatching and technician schedules to maximize productivity and minimize travel time
• Make real-time adjustments for job changes, emergencies, and customer needs
• Support technicians in the field and serve as a key coordination point between customers and Service Professionals
• Take ownership of administrative operations to help keep the team organized, efficient, and responsive
• Assist with operational processes, reporting, and administrative support tasks as needed
• Help ensure customers receive a consistently smooth, professional, and high-quality experience from first contact through job completion

What We’re Looking For

The Ideal Candidate Is:

• Operationally minded and highly organized
• Calm under pressure and capable of handling competing priorities
• Confident communicating with customers, technicians, and team members
• Comfortable making decisions and thinking independently
• Naturally proactive and solutions-oriented
• Able to absorb information quickly and communicate clearly without relying on scripts
• Demonstrates professionalism, sound judgment, accountability, and the ability to remain calm and organized in a fast-moving environment

Preferred Background & Experience

• 5+ years of experience in dispatching, customer service, scheduling, inside sales, office operations, or administrative coordination within a fast-paced environment preferred
• Proven track record of professionalism, reliability, accountability, and strong customer communication
• Strong dispatching and scheduling experience preferred
• Experience in home services, construction, contractor-based businesses, or field service industries is strongly preferred
• Strong multitasking and operational coordination skills
• Excellent phone, text, and email communication skills
• Tech-savvy and comfortable learning software systems quickly
• CRM or ServiceTitan experience is a strong plus
• Local to the area and authorized to work in the U.S.

Important To Know

We are not simply looking for someone to answer phones.

We are looking for someone who can grow into a key operational role within the business.

The right person will help support and stabilize daily office operations today, while having the opportunity to grow into expanded responsibilities and leadership opportunities as the company continues to grow.

Sound Like You?

We’d love to hear from you.

Apply today and take the next step in a role where your communication skills, operational mindset, leadership potential, and customer service abilities are truly appreciated.

Additional Information

You’ll be employed by Mr. Handyman of Huntington & Smithtown, an independently owned and operated franchise. If hired, your franchise owner will be your sole employer. Franchise owners operate independently and may offer varying wage and benefit programs. This job description provides a general overview of the role.