Senior Customer Service & Sales Coordinator

Senior Customer Service & Sales Coordinator (Construction / Scheduling / Inside Sales)

Mr. Handyman of Lowell, Andover and Haverhill| Tyngsboro, MA

Monday–Friday | 8:00 AM–5:00 PM

$20–$27 per hour (based on experience)

We are a family-run construction company based in Tyngsboro, MA. We’re looking for a dependable and experienced team member to handle customer calls, book jobs, and keep our schedule running smoothly.

This role combines customer service, scheduling/dispatch, and inbound sales. You’ll be responsible for turning incoming calls into scheduled work while supporting daily operations.

What You’ll Do

• Answer incoming calls and assist customers with service requests
• Recommend services and book appointments based on customer needs
• Coordinate technician schedules and daily routes
• Adjust schedules for weather delays, cancellations, and urgent jobs
• Assist with estimates and job details
• Manage job logistics including permits, materials, dumpsters, and deliveries
• Support technicians and office staff with daily problem-solving
• Handle customer questions and resolve issues when they arise
• Maintain accurate job records and assist with accounts receivable

What We’re Looking For

• Construction industry experience preferred
• Customer service and/or inside sales experience
• Comfortable booking jobs and handling inbound sales calls
• Strong organization and multitasking skills
• Reliable, detail-oriented, and able to work in a fast-paced environment
• Clear communicator with both customers and field staff
• ServiceTitan experience is a plus

Benefits

• Aflac insurance
• Dental insurance
• Retirement plan available
• Paid Time Off (PTO)
• Paid holidays

Why Work With Us

We’re a small, family-owned company where your role has a direct impact on the business. This is a steady, full-time position for someone who likes staying busy and keeping things organized.

Still with us? Great!

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.