Operations Manager - Grow with a small business in Charlotte!

Operations Manager - Mr. Handyman (Charlotte, NC)

Lead. Succeed. Grow. Own your role and elevate our business.

The Opportunity:

We’re not hiring just anyone. We’re looking for a driven, results-oriented leader to take the reins and run the day-to-day operations of our business. As a small business with big aspirations, this is an incredible opportunity for someone who’s eager to take ownership, help grow the company, and make a real impact.

You’ll lead a skilled team, oversee smooth daily operations, and help drive business performance. This is a growth-focused role - with room to expand your own professional path while helping us scale to new heights.

What You’ll Own:

• Operational leadership: Manage scheduling, dispatch, and customer communication
• Team success: Lead, support, and hold the team accountable for high performance
• Customer experience: Ensure every job exceeds expectations and earns repeat business
• Business development: Help identify and pursue new opportunities in residential and commercial markets
• Continuous improvement: Identify inefficiencies and implement solutions to improve performance
• Metrics-driven results: Track, analyze, and improve key business performance indicators

Who You Are:

• A natural leader who takes ownership and pushes for success
• Experienced in operations and business development - especially in residential and commercial services
• Confident and proactive - you see opportunities and seize them
• Someone who thrives on results and isn’t afraid to make tough decisions
• Ready to grow, achieve, and make an impact long-term in a small business with tremendous growth potential

What We Offer:

• Base salary + performance-based bonus structure
• Clear pathway to $80,000+ per year based on growth, performance, and business success
• Paid holidays and PTO
• Side by side work with the owner - no corporate red tape
• Tremendous opportunity for personal and business growth as we scale