Office/Operations Manager - Leadership and Growth Opportunity

Help Lead and Grow a Successful Home Services Business

Mr. Handyman is seeking an experienced Office/Operations Manager to help lead the day-to-day operations of our growing business. This position is ideal for someone who enjoys managing people, improving processes, analyzing business performance, and helping a company achieve its growth goals.

The Operations Manager will work directly with ownership and play a key role in overseeing office operations, customer service, scheduling, team performance, and business growth.

Responsibilities

• Manage daily office operations and administrative functions
• Lead and support office staff to ensure exceptional customer service
• Answer and manage incoming customer calls and scheduling requests
• Monitor and analyze key business metrics and performance indicators
• Track lead flow, booking rates, close rates, revenue, profitability, and other operational KPIs
• Assist with business development initiatives and growth strategies
• Identify opportunities to improve efficiency, productivity, and customer satisfaction
• Coordinate communication between customers, technicians, and office staff
• Assist with recruiting, onboarding, training, and employee development
• Develop and maintain systems and processes that support company growth

Qualifications

• 3-5+ years of Office Management, Operations Management, or Business Management experience required
• Proven leadership and team management experience
• Strong analytical and problem-solving skills
• Experience reviewing and managing business performance metrics and KPIs
• Excellent communication and customer service skills
• Highly organized with strong attention to detail
• Proficient with Microsoft Office and business software platforms
• Ability to multitask and thrive in a fast-paced environment
• Experience in home services, construction, trades, or service-based businesses is preferred

What We're Looking For

We're looking for a motivated leader who wants more than just a job. This position offers the opportunity to work side-by-side with ownership, contribute to strategic decisions, and play a key role in the continued growth and success of the business.

The ideal candidate is a long-term team member who enjoys helping people succeed, improving business performance, and building systems that support continued growth.

Compensation & Benefits

• Competitive salary based on experience
• Paid time off
• Growth and advancement opportunities
• Opportunity to work directly with ownership and influence the direction of the business

Application Requirements

To be considered for this position, applicants must submit:

• Current resume
• Desired compensation range
• A brief cover letter describing a process, system, or business metric you improved in a previous role and the results achieved

Applications submitted without all required information will not be considered.

If you are a motivated leader who enjoys building teams, improving business performance, and helping a company grow, we encourage you to apply.