Inside Sales, Dispatching, and Customer Service Representative

We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.

This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, sales, and the juggling of multiple office priorities.

We are a locally owned company that is a part of a larger multi-national franchise, with a focus on "smaller" home improvement and repair projects in the size range of a few hours to a few days. We are experiencing unprecedented demand for our services, which means a full-time position with competitive wages. We're looking for an Inside Sales Representative with experience in a call center environment focused on total customer satisfaction. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

At Mr. Handyman, we do quality work in nice homes and commercial buildings, and we need experienced, motivated, and organized staff members who can work directly with our customers to successfully complete current projects and open doors to future projects. To be considered for this position, you must:

• Be highly organized and detail-oriented
• Be able to be friendly at all times on the phone
• Be proficient with Microsoft Office and Excel, and tech savvy enough to utilize our CRM and process flows
• Must be a self-starter and punctual
• Pass a background and drug screen before being hired
• Experience in the construction field or home services is a plus
• Experience dispatching or working with home service technicians is a plus

Skills/ Requirements Job duties include, but are not limited to:

• Answer phone and schedule appointments
• Check email and voice mail for messages and return calls
• Chat with customers via Chat Application
• Review schedule for day/week
• Communicate and review jobs with service technicians
• Make appointment confirmation calls
• Make follow-up calls
• Data entry with 45 wpm typing skills
• We use Microsoft Office, so a working knowledge of Word and Excel is helpful
• Use our CRM to input data and invoice

Benefits:

• Paid Health Insurance
• Paid Vacations
• 401K Matching
• Paid Time Off
• We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Benefit Conditions:

• Waiting period may apply

Paid Training:

• Yes

Typical end time:

• 5PM

Typical start time:

• 8AM

Work Remotely

• Hybrid schedule, more remote than in-office, but mix

Supplemental Pay Bonuses

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Health insurance
• 401k matching
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day 
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more

Your Responsibilities as an Office Professional

• Lead management and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers - You’ll communicate with customers to guide them through their projects and assist with managing their expectations. 
• Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point 
• Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. 
• Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.

To Succeed in this Role

• Be highly organized and detail oriented 
• Possess excellent customer communication and independent work skills
• Deliver solutions
• Be a self-starter  
• Have computer experience with Office and Excel 

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the area
• Have 2+ years of experience in an office setting
• Solving problems must come easily to you
• Complete a background check
• Professional communication and phone skills

Benefits & Pay

The pay range for this position is $41,600 to $50,000 per year and is dependent on your experience.

Still with us? Great!

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.