Inside Sales & Customer Experience Specialist

Job Title: Inside Sales & Customer Experience Specialist

Location: San Antonio

Job Type: Full-time (40 hours/week)

Work Location: On-site / In-office

About Us:

At Mr. Handyman of NW San Antonio and Helotes, our value comes from meeting and exceeding our customers' expectations at every touchpoint. We provide premium home improvement and repair services, and we pride ourselves on delivering a great experience that wows every customer. We are looking for an energetic, warm, and highly resilient professional to lead our daily phone operations and build lifelong customers.

Position Overview:

This is not a robotic data-entry, script-reading, or remote role. This is a fully on-site position where you will be on the phone day in and day out as the very first person our customers speak to. Because we are a premium brand, you must be entirely comfortable handling rejection. Many potential clients may hesitate based on price or decide not to book initially. We need a self-starter who isn't afraid of a "no"—someone who will confidently ask why they are hesitating, overcome objections, and proactively communicate the value of the Mr. Handyman Way.

Key Responsibilities:

• Lead Management and Scheduling: You will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals.
• Making Recommendations and Managing Expectations: You’ll communicate with customers to guide them through their projects and assist with managing their expectations.
• Overcoming Objections: When a customer hesitates to book or chooses a different route, you will confidently dig deeper, ask clarifying questions, and effectively communicate our unique trade value.
• Create Life-Long Customers: Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way—a repeatable process that makes it easy to impress the customer every time.

Requirements & Qualifications:

• On-Site Availability: Must be able to commute reliably to our local office daily.
• Resilient & Fearless: Comfortable handling rejection and confident enough to ask customers for feedback when they choose not to book.
• Highly Organized & Detail-Oriented: Ability to manage complex schedules and client notes seamlessly.
• Professional Communication: Warm, engaging, and exceptional phone skills.
• Tech-Savvy: Solid computer experience, including proficiency with Microsoft Office and Excel.
• Local Candidate: Must live within San Antonio
• Problem Solver: Solving problems must come easily to you, paired with excellent independent work skills.
• Background Check: Must be willing to complete a standard background check.
• Reliability: Ready to commit to a consistent, full-time 40-hour work week.

What We Offer:

• Competitive hourly pay based on your experience.
• Accrued paid vacation time (earn paid time off as you work).
• A supportive, team-focused local office environment.