Inside Sales/Client Service Representative

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment. 

Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.

Location: Mr. Handyman of Northern St Joseph and Elkhart Counties

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day 
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more

Schedule: Tuesdays - Friday 8am-4pm Saturday 8am-3pm

As a Full-Time Inside Sales/Client Service Representative at Mr. Handyman, you will be the friendly and professional first point of contact for our valued clients. Your proactive approach will be essential in driving sales, enhancing client satisfaction, and ensuring a smooth process for client inquiries. If you enjoy helping people and want to be part of a dynamic team dedicated to service excellence, we want to hear from you!

Responsibilities:

• Respond to and close incoming client inquiries via phone, email, and text in a warm and professional demeanor.
• Deliver exceptional client service by understanding client needs, providing accurate estimates, and resolving any issues that arise.
• Identify sales opportunities and effectively promote our handyman services to potential clients.
• Book service appointments and collaborate with our Handyman team to ensure efficient service delivery.
• Follow up with client’s post-service to ensure satisfaction and foster long-term relationships.
• Maintain accurate records of customer interactions and update the CRM system accordingly.
• Work closely with technician teams to meet service targets and provide outstanding results.
• Stay informed about our services, promotions, and policies to relay accurate and helpful information to customers.

Requirements:

• Previous experience in Phone/Inside/B2B sales, client services, or a related field is preferred.
• Excellent verbal and written communication skills along with a client-oriented approach.
• Strong organizational skills with the ability to manage multiple tasks simultaneously.
• Proficiency in using CRM systems and office software (MS Office).
• A positive attitude, problem-solving skills, and a collaborative team spirit.
• Ability to thrive in a fast-paced environment and meet deadlines.
• High school diploma or equivalent; additional certifications in sales or client services are valued.

Why Join Us?

Becoming an Inside Sales/Client Service Representative at Mr. Handyman, means being part of a winning and results driven team, that values collaboration, client service, and community. You contribution to our ongoing success will be rewarded for your efforts.

Benefits Include:

• Competitive pay ranging from $20 to $24, based on your experience.
• Periodic bonuses tied to company performance.
• A supportive and collaborative workplace environment.
• Paid holidays, paid time off, health benefits after 90 days of continuous service.

Still with us? Great!

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.