Customer Service Representitive

Customer Service Representative

Mr Handyman of Lowell, Andover and Haverhill | Tyngsboro, MA

Monday–Friday | 8:00 AM–5:00 PM

$16–$20 per hour (based on experience)

Mr. Handyman is a locally owned franchise and part of the Neighborly family of home service brands. We provide reliable, high-quality repair, maintenance, and improvement services for residential and commercial clients. Our mission is to deliver a consistent, professional experience — every time.

Position Summary

Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations and deliver an exceptional customer experience. This role manages inbound calls, scheduling, and coordination between customers and service professionals.

This position is ideal for someone who is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced service environment.

Responsibilities

Answer inbound calls professionally and assist customers with service requests.

Schedule service professionals to maximize daily productivity.

Communicate appointment details and set clear customer expectations.

Follow up with customers to confirm appointments and resolve concerns.

Maintain accurate customer records, schedules, and notes in the CRM system.

Coordinate with office staff and field teams to manage daily workflow.

Support customer satisfaction and retention through proactive communication.

Promote the Mr. Handyman “Done Right Promise”

Qualifications

3+ years of experience as a Customer Service Representative, Dispatcher, or similar role.

Strong phone etiquette and verbal/written communication skills.

Excellent organizational skills and attention to detail.

Ability to multitask and prioritize in a fast-paced environment.

Comfortable using computers, scheduling software, and CRM systems.

Customer-first mindset with a positive, professional attitude.

Ability to work independently and collaboratively.

Pay & Benefits

Pay: $16-$20 per hour (based on experience).

Paid holidays and vacation.

Supportive, team-oriented work environment.

Emphasis on work-life balance.

Benefits may include PTO, Simple IRA, Aflac, and dental

We hire the best — and support them every step of the way.

If that sounds like you, apply today!

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature