Customer Service Representitive

Customer Service Representative

Construction Company | Tyngsboro, MA

Monday–Friday | 8:00 AM–5:00 PM

$16–$20 per hour (based on experience)

Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations in our office. This position is responsible for handling customer calls, scheduling appointments, coordinating technicians, and helping ensure a smooth customer experience from the initial call through job completion.

What You’ll Do

• Answer incoming customer calls and assist with service requests

• Schedule and dispatch technicians to maximize daily productivity

• Communicate appointment details and manage customer expectations

• Follow up with customers regarding appointments and service concerns

• Maintain accurate customer records in ServiceTitan

• Coordinate with technicians and office staff throughout the day

• Support customer satisfaction and retention through professional communication

• • Promote the Mr. Handyman Done Right Promise

What We’re Looking For

• Strong communication and phone skills

• Excellent organizational and multitasking abilities

• Experience using computer-based scheduling and CRM systems

• ServiceTitan experience preferred

• Construction, home services, or trades industry knowledge preferred

• • Professional, dependable, and customer-focused

Benefits

• Aflac insurance
• Dental insurance
• Retirement plan available
• Paid Time Off (PTO)
• Paid holidays

Why Work With Us

We’re a small family-owned company where experience matters and teamwork is valued. If you know construction and want a stable, full-time role where your skills make a real impact, we’d love to hear from you.