Customer Service Representative

Customer Service Representative – Community-Focused Home Services Company

About Us

We’re a locally owned and community-minded home services company serving families and businesses across northern Utah. Our team is growing, and we’re dedicated to delivering outstanding customer experiences while building strong relationships in the neighborhoods we serve.

The Role

We’re seeking a high-energy, positive, and friendly Customer Service Representative (CSR) to be the first point of contact for our customers. This role is all about creating a welcoming experience, keeping schedules on track, and ensuring every interaction leaves a great impression. While most responsibilities are performed in our local office, there is an opportunity for a hybrid work schedule that combines some work-from-home flexibility with in-office collaboration.

Key Responsibilities:

Customer Interaction: Answer incoming calls in a professional manner, providing assistance and information to customers.

Lead Conversion: Engage with customers to understand their needs, answer questions, and guide them on available services to close leads effectively.

Scheduling: Schedule appointments and coordinate with service technicians to ensure timely and efficient project completion.

Follow-up: Confirm appointments, gather feedback, and address any concerns to ensure customer satisfaction.

Record Keeping: Maintain accurate records of customer interactions, appointments, and service requests in our database.

Team Collaboration: Work closely with team members to prioritize tasks and manage the workload efficiently.

Continuous Improvement: Strive to improve customer satisfaction and retention through proactive communication and exceptional service.

What We’re Looking For

•2+ years of customer service or office support experience (scheduling or home services background a plus)

•Excellent verbal and written communication skills with a naturally friendly, upbeat personality

•Highly organized, detail-oriented, and able to manage multiple priorities

•Proficient in Microsoft Office; quick to learn new software/CRM tools

•A self-starter who takes initiative and wants to help the business grow

•Local to northern Utah with ability to work in-office regularly (hybrid flexibility available)

•High school diploma required (college or advanced training a plus)

•Able to pass background and reference checks

Ready to Join Our Team?

Become a part of our dynamic customer service team and enjoy a supportive work environment where your contributions are valued. Apply now and take the first step towards a rewarding career with Mr. Handyman of North Lake Washington and Bellevue!

Benefits:

•Paid time off