Customer Service Representative

Job description

Join Our Team as a Customer Service Representative!

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic and flexible work environment? If so, we want you to join our team at Mr. Handyman, serving Livermore-Pleasanton

Position: Customer Service Representative

Location: Livermore.

Pay: $20-$25 per hour

Schedule: Mon-Fri, Day Shift (8am-5pm)

Why Join Us?

Competitive Pay: Earn between $20 and $25 per hour.

Generous Benefits: Take advantage of paid holidays and paid vacation/sick time.

Supportive Team: Be part of a team that values your contributions and fosters professional growth.

Key Responsibilities:

Customer Interaction: Answer incoming calls in a professional manner, providing assistance and information to customers.

Lead Conversion: Engage with customers to understand their needs, answer questions, and guide them on available services to close leads effectively.

Scheduling: Schedule appointments and coordinate with service technicians to ensure timely and efficient project completion.

Follow-up: Confirm appointments, gather feedback, and address any concerns to ensure customer satisfaction.

Record Keeping: Maintain accurate records of customer interactions, appointments, and service requests in our database.

Team Collaboration: Work closely with team members to prioritize tasks and manage the workload efficiently.

Continuous Improvement: Strive to improve customer satisfaction and retention through proactive communication and exceptional service.

Qualifications:

Communication Skills: Excellent verbal and written communication skills with a professional phone manner.

Organizational Skills: Strong attention to detail, with the ability to multitask and prioritize in a fast-paced environment.

Technical Proficiency: Proficient in Microsoft Office and customer relationship management (CRM) software.

Positive Attitude: Empathy and a genuine desire to help customers resolve their issues and achieve their goals.

Team Player: Ability to work independently and as part of a team, focused on delivering results and exceeding customer expectations.

Construction Knowledge: General knowledge of construction terminology, processes, and materials is a plus to effectively communicate with clients and address inquiries.

Ready to Join Our Team?

Become a part of our dynamic customer service team and enjoy a supportive work environment where your contributions are valued. Apply now and take the first step towards a rewarding career with Mr. Handyman, serving Livermore-Pleasanton

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week