Customer Service Representative

Mr. Handyman of Northern Virginia has an immediate opening for a Customer Service Representative in Manassas, Virginia. Are you a friendly and enthusiastic individual with a passion for helping others? Join our dynamic team as a Customer Service Representative in the remodeling/handman industry! We pride ourselves on delivering exceptional service and outstanding support to our valued clients. In this role, you will be the first point of contact for our customers, assisting them with their inquiries and ensuring they have a pleasant experience throughout their journey with us. You will be responsible for answering questions, addressing concerns, and providing solutions to enhance customer satisfaction. As you work closely with various departments, you'll gain valuable insights into the remodeling/handyman process and help facilitate smooth communication between our clients and Service Professionals. We are looking for someone who enjoys building relationships and is committed to helping our customers achieve their goals. If you thrive in a fast-paced environment and love tackling challenges head-on, this is the perfect opportunity for you to make a real impact in people's lives while growing your career in the construction sector!

Responsibilities:

• Interact with customers via phone, email, and chat to provide exceptional service.
• Resolve customer inquiries, complaints, and requests effectively and efficiently.
• Maintain detailed records of customer interactions and transactions in our database.
• Collaborate with our Service Professionals to ensure timely updates to customers.
• Educate clients about our products and services to enhance their understanding and satisfaction.
• Schedule appointments and coordinate project timelines with customers.
• Follow up with customers post-service to ensure satisfaction and gather feedback.

Qualifications:

• High school diploma or equivalent; some college education preferred.
• Proven experience in customer service, preferably in the construction or related field.
• Excellent communication skills, both verbal and written, with a friendly demeanor.
• Strong attention to detail and ability to multi-task effectively.
• Strong problem-solving abilities and a proactive approach to customer satisfaction.
• Familiarity with CRM software and Microsoft Office Suite is a plus.
• Ability to work independently as well as collaboratively within a team.
• Ability to work full-time Monday through Friday plus one Saturday a month at our Manassas office.
• Prefer candidate resides within Prince William/Manassas area.

Benefits:

• Competitive salary, opportunities for career advancement, and professional development (starting at $16-$18 per hour based on experience plus performance bonuses).
• Positive and supportive work environment with a focus on safety and teamwork.
• Paid Holidays, Vacations and Bonus Eligibility.

Mr. Handyman of Northern Virginia is committed to providing safe work conditions. Join our team and be a part of delivering exceptional service to our residential and commercial clients!

You are applying to work for a franchise owner of Mr. Handyman (Mr. Handyman of Northern Virginia), not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.