Customer Service Representative PT / FT - Englewood

At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing part time to full time customer service professional for our fast-paced office environment. 

Mr. Handyman is known for exceptional service, quality work, and our “Done Right Promise.” We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job… you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities within diverse Office Management, Marketing, and accounting roles.
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day 
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more…

Your Responsibilities as an Office Professional

• Answering Telephone Calls - you will be responsible for answering and routing telephone calls from customers and communicating with service professionals
• Accounts Receivable Follow-up – you will be responsible for reaching out to customers for payment
• Social Media Marketing – you will be responsible for publishing customer success stories and other assigned blogs on the Mr. Handyman social media platforms and website.
• Other Assigned Duties – You will be responsible for other assigned tasks including, but not limited to "thank you calls", integrating AI into the business processes, overflow duties assigned by office manager to ensure an outstanding customer experience.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work – Our value comes from meeting and exceeding our customers expectations at every touch point 
• Customer Satisfaction – You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. 
• Efficiency – Doing the job well and doing the job in a timely manner are critical to success in this role.

What We Want From You

• Part time availability to start
• Cultural alignment working in a flexible, fast paced, young franchise environment
• Buy-in to executing the Mr. Handyman Way and delivering an exceptional customer experience.
• Coachable with strong organization and attention to detail while demonstrating excellent communications skills with customers and team members

To Succeed in this Role

• Be highly organized and detail oriented 
• Possess excellent customer communication and independent work skills
• Answer calls
• Post marketing initiatives on social media already established platforms
• Be a self-starter  
• Have computer experience with Office and Excel as well as online portals

Job Requirements

These are the minimum requirements to be considered for this position.

• Live within the commutable area (Current office location Englewood, CO)
• Have 2+ years of experience in an office setting
• Professional communication and phone skills

Benefits & Pay

The pay range for this position is $19.50 - $23.50 per hour.

Still with us? Great!

Remember, we’re looking to hire only the best. If that’s you, APPLY TODAY!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for the independent franchise owner of Bent Elm Group, Inc. (dba Mr. Handyman of Englewood, Centennial and S. Aurora), not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner, Bent Elm Group, Inc. (dba Mr. Handyman of Englewood, Centennial and S. Aurora) will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.