Job Description


Job Opening: Inside Sales Dispatcher (Customer Support)

Location: White Plains, NY

Company: Mr. Handyman of Westchester County

Overview:

We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships.

Key Responsibilities:


  1. Customer Support:
  • Maintain customer files and respond to inquiries.
  • Handle incoming calls, schedule jobs, and follow up on service calls and surveys.
  1. Office Administration:
  • Oversee daily office operations and manage supplies.
  • Document communications and train new employees.
  1. Resource & Vendor Management:
  • Coordinate with vendors for timely deliveries and manage the weekly route schedule.
  • Assist technicians with advice and directions.
  1. Business Development:
  • Build and maintain client relationships to drive new business.
  • Stay informed on products and services to assist customers effectively.
  1. Documentation and Reporting:
  • Keep accurate records and generate necessary reports.
  • Verify job completions and manage invoices in ServiceTitan.

Qualifications:

  • Minimum 5 years in office management or inside sales (home services preferred).
  • Strong typing and 10-key skills.
  • Proficient in MacOS and MS Office; ServiceTitan experience a plus.
  • Excellent organizational, multitasking, and problem-solving skills.
  • Bilingual preferred.

Benefits:

  • Competitive salary ($20-$25/hr based on experience).
  • Career advancement and professional development opportunities.
  • Paid holidays, vacation, and bonus eligibility.
  • Supportive work environment focused on safety and teamwork.

Work Hours:

Monday to Friday, 8 AM - 4 PM, with potential overtime.

Join us in providing exceptional service to our clients!

 

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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