Customer Service Representative - Mr Handyman
Job Description
Job Opening: Inside Sales Dispatcher (Customer Support)
Location: White Plains, NY
Company: Mr. Handyman of Westchester County
Overview:
We are seeking an Inside Sales Dispatcher to manage customer support, streamline processes, and handle administrative tasks for both residential and commercial clients. The ideal candidate has 5+ years of experience in office management or inside sales and a strong background in developing business relationships.
Key Responsibilities:
- Customer Support:
- Maintain customer files and respond to inquiries.
- Handle incoming calls, schedule jobs, and follow up on service calls and surveys.
- Office Administration:
- Oversee daily office operations and manage supplies.
- Document communications and train new employees.
- Resource & Vendor Management:
- Coordinate with vendors for timely deliveries and manage the weekly route schedule.
- Assist technicians with advice and directions.
- Business Development:
- Build and maintain client relationships to drive new business.
- Stay informed on products and services to assist customers effectively.
- Documentation and Reporting:
- Keep accurate records and generate necessary reports.
- Verify job completions and manage invoices in ServiceTitan.
Qualifications:
- Minimum 5 years in office management or inside sales (home services preferred).
- Strong typing and 10-key skills.
- Proficient in MacOS and MS Office; ServiceTitan experience a plus.
- Excellent organizational, multitasking, and problem-solving skills.
- Bilingual preferred.
Benefits:
- Competitive salary ($20-$25/hr based on experience).
- Career advancement and professional development opportunities.
- Paid holidays, vacation, and bonus eligibility.
- Supportive work environment focused on safety and teamwork.
Work Hours:
Monday to Friday, 8 AM - 4 PM, with potential overtime.
Join us in providing exceptional service to our clients!
Application Instructions
Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!
Apply OnlinePosted: 10/1/2024
Job Reference #: PDX_MHOWC_C8949C5D-DCEF-4C52-9000-18E4A8F4F0AF_22055574