Job Description

Stop Scrolling - Your Dream Job is Right Here!

Tired of boring customer service gigs? At Mr. Handyman of Charlotte, Gastonia and Monroe, you’ll be the hero who turns problems into "Wow, thank you!" moments - all while working with a team that’s got your back, pays you well ($18-$21/hr + bonuses), and actually makes Mondays fun.

Join the Heart of Our Team - Where Every Day You Make a Difference!

Do you love helping people? Want to be part of a team that feels like family, where your ideas matter, your efforts are valued, and your work has a real impact?

At Mr. Handyman, we’re not just in the Home Services business - we’re in the "Wow Our Customers" business. We’ve built our reputation on delivering top-notch service with a personal touch, and now we’re looking for a Customer Service Rockstar to be the friendly, reliable voice our customers count on.

Why This Role is a Game-Changer:

As our Customer Service Representative, you’re more than the person who answers the phone - you’re the first impression, the problem-solver, the calm in the storm, and the reason customers choose to come back time and time again. Every conversation is your chance to make someone’s day better.

What You’ll Be Doing (and Loving):

  • Be the voice of Mr. Handyman - answering calls, emails, and chats with a smile they can hear.
  • Provide expert knowledge on our services, pricing, and policies so customers feel confident and cared for.
  • Solve problems and create solutions - turning "uh-oh" moments into "thank you so much" moments.
  • Follow up with customers because we don’t just fix homes we build relationships.
  • Team up with our technicians to deliver a seamless, high-quality experience.

What We’re Looking For:

  • You’re a clear communicator who can listen like a friend and explain like a pro.
  • You can juggle tasks without dropping the ball - calls, emails, schedules you’ve got it.
  • You’ve got a great attitude and a work ethic that makes people say, "Wow."
  • Customer service experience is a plus, but if you have the personality and drive, we’ll teach you the rest.

Why You’ll Love Working Here:

  • Pay that rewards you: $18-$21/hr + bonus potential.
  • Time for you: Paid time off + holiday pay.
  • Growth: Clear paths to advance within the company.
  • Training & support: We invest in you so you can succeed.
  • Culture: A supportive, fun team that treats each other with respect.

If you want a job where your voice is heard, your work matters, and you actually enjoy Mondays - this is it.

Apply Today - Let’s build something great together!

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

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