Customer Service Represenative

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing office professional for our fast-paced office environment. 

Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay
• Advancement and growth opportunities
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day 
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events
• And so much more

Your Responsibilities as an Office Professional

• Customer contacts and Scheduling - you will be responsible for inbound and outbound customer communications while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers - You’ll communicate with customers to guide them through their projects and assist with managing their expectations. 
• Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work - Our value comes from meeting and exceeding our customers’ expectations at every touch point 
• Customer Satisfaction - You will be responsible for delivering an amazing customer experience and ensuring a high level of customer satisfaction. 
• Efficiency - Doing the job well and doing the job in a timely manner are critical to success in this role.

To Succeed in this Role

• Highly organized with strong attention to detail
• Strong customer communication skills and a friendly, professional demeanor
• Self-motivated with the ability to work independently 
• A natural problem solver who can troubleshoot and adapt as needed

Job Requirements

These are the minimum requirements to be considered for this position.

• Full-time position: Work in office, Monday-Friday, 8:30 AM-5:00 PM, with availability for a rotating Saturday schedule
• Have reliable transportation to the office in Peabody, MA.
• Have 2+ years of experience in an office setting
• Strong communication skills, both in person and over the phone
• Comfortable using computers, especially Excel and other Microsoft Office programs

Preferred but not required

• Experience using scheduling or calendar management software
• Experience with social media platforms and marketing strategies

Benefits & Pay

• The pay range for this position is $20.00 to $23.00 per hour, based on experience and qualifications
• Company-branded apparel provided for your workday comfort and professionalism
• Paid sick leave & paid vacation time
• 6 paid holidays a year
• Medical and dental insurance
• Retirement plan
• Optional supplemental insurance available through Aflac (employee paid)

We are actively interviewing for this position - Apply today and our hiring manager will follow-up!

Should you meet the requirements for the position, our system will schedule you for an interview immediately.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.