Customer Service Rep / Dispatcher

Position Summary

Mr. Handyman is seeking an experienced Customer Service Representative / Dispatcher to support daily operations and deliver an exceptional customer experience. This role manages inbound calls, scheduling, and coordination between customers and service professionals.

This position is ideal for someone who is organized, customer-focused, and comfortable managing multiple priorities in a fast-paced service environment.

Responsibilities

• Answer inbound calls professionally and assist customers with service requests.
• Create quick and accurate verbal/written estimates.
• Schedule service professionals to maximize daily productivity.
• Communicate appointment details and set clear customer expectations.
• Follow up with customers to confirm appointments and resolve concerns.
• Maintain accurate customer records, schedules, and notes in the CRM system.
• Coordinate with office staff and field teams to manage daily workflow.
• Support customer satisfaction and retention through proactive communication.
• Promote the Mr. Handyman “Done Right Promise”

Qualifications

• 3+ years of experience as a Customer Service Representative, Dispatcher, or Sales Rep.
• Strong phone etiquette and verbal/written communication skills.
• Excellent organizational skills and attention to detail.
• Ability to multitask and prioritize in a fast-paced environment.
• Comfortable using computers, scheduling software, and CRM systems.
• Customer-first mindset with a positive, professional attitude.
• Ability to work independently and collaboratively.

Pay & Benefits

• Pay: $20.00 – $25.00 per hour (based on experience).
• Paid holidays and vacation.
• Supportive, team-oriented work environment.
• Emphasis on work-life balance.