Customer Service & Administrative Assistant

Job Title: Customer Service & Administrative Assistant

Location: San Antonio

Job Type: Part-time (30 hours/week) Includes Saturdays

Work Location: On-site / In-office

About Us At Mr. Handyman of NW San Antonio and Helotes, our value comes from meeting and exceeding our customers' expectations at every touchpoint. We provide premium home improvement and repair services, and we pride ourselves on delivering a great experience that wows every customer. We are looking for an organized, reliable, and warm professional to support our daily office operations, assist management, and care for our clients.Position Overview.

This is a fully on-site position that blends front-line customer service with critical back-office administration. As our Customer Service & Administrative Assistant, you will not only be the friendly voice answering inbound client calls, but you will also serve as the backbone of our office operations. You will work closely with management to keep our daily schedules, technician dispatching, and administrative workflows running smoothly. This role requires availability during the week and a few hours on Saturdays.

Key Responsibilities

• Management & Administrative Support: Assist management with daily operational tasks, document organization, and data entry to keep the office running efficiently.
• Advanced Scheduling & Dispatch: Work alongside management to coordinate complex service requests, optimize daily routing for our field technicians, and ensure the calendar is fully utilized.
• Customer Support & Communication: Answer inbound phone calls, respond to customer inquiries, and guide clients smoothly through our booking process with a helpful attitude.
• Record Keeping & Reporting: Maintain accurate customer and job records in our software system, ensuring all notes, receipts, and documentation are complete for management review.
• Expectation Management: Walk customers through our processes, answer questions about our services, and help them understand what to expect during their appointments.

Requirements & Qualifications

• Administrative Aptitude: Previous experience in an administrative, clerical, or office support role is highly preferred.
• On-Site & Weekend Availability: Must be able to commute reliably to our local office daily, including Saturdays as part of the 30-hour week.
• Highly Organized & Detail-Oriented: Exceptional ability to manage schedules, track tasks, and assist management with shifting priorities.
• Professional Communication: Warm, engaging phone presence paired with clear written communication skills.
• Tech-Savvy: Solid computer experience, including proficiency with Microsoft Office, Excel, and an ability to quickly learn scheduling/CRM platforms.
• Background Check: Must be willing to complete a standard background check.

What We Offer

• Starting Pay: $15.00 - $16.00 per hour
• A supportive, team-focused local office environment with opportunities to learn business operations.