Customer Experience Manager

If you are:

• Outgoing and customer-focused
• Thriving in fast-paced, team-driven environments
• Passionate about delivering exceptional service
• Ready to join a company that genuinely values its team

then read on - you might be the perfect fit.

Who We Are:

Mr. Handyman of Huntington and Smithtown is a local, family-owned franchise known for top-tier workmanship and a commitment to delivering a best-in-class customer experience. We’ve grown steadily thanks to a talented team and a loyal customer base. Our success is rooted in hiring outstanding people and taking great care of them. With unprecedented demand for our services, we’re expanding our team and looking for the right person to grow with us.

Why Join Us?

• A fun, friendly, and supportive team culture
• Competitive pay: $23-$27/hr+ based on experience, with room to grow
• Paid holidays and PTO
• Bonus opportunities
• Retirement plan + supplemental insurance after introductory period
• Team-building events and activities
• Growth opportunities within a thriving business
• Office goldendoodle included

What You’ll Do:

This role is ideal for a high-performing customer service or dispatch professional who thrives on coordinating people, solving logistical puzzles, and keeping field teams running smoothly.

• Manage inbound and outbound calls, emails, and customer communications
• Efficiently schedule and dispatch technicians to maximize productivity and minimize travel time
• Coordinate daily schedules and make real-time adjustments based on job changes or emergencies
• Comfortably explain our services to new customers in your own words and set clear, realistic expectations
• Deliver a consistently smooth, professional customer experience
• Take ownership of administrative operations and help ensure the team stays organized, efficient, and responsive to customer needs

What We’re Looking For:

• Friendly, outgoing attitude
• 3-5 years of experience in customer service, dispatch, or administrative roles - preferably in a fast-paced service environment
• Strong dispatching and scheduling skills, with the ability to manage shifting priorities, optimize technician availability, and think on your feet
• Experience in a home services or contractor-based business is a plus
• Confident verbal communicator who can explain services clearly and conversationally - not just read from a script
• Excellent phone, text, and email communication skills
• Strong multitasker with sharp attention to detail
• Tech-savvy (CRM or ServiceTitan experience is a plus)
• Organized, dependable, and calm under pressure
• Local to the area and authorized to work in the U.S.
• Bonus: You love home improvement and/or have experience in the field

Sound Like You?

We’d love to hear from you. Apply today and take the next step in a role where your personality, skills, and service mindset will truly be appreciated.

Additional Information:

You’ll be employed by Mr. Handyman of Huntington and Smithtown, an independently owned and operated franchise. If hired, your franchise owner will be your sole employer. Franchise owners operate independently and may offer varying wage and benefit programs. This job description provides a general overview of the work involved.