Operations Manager

At Mr. Handyman we take pride in our commitment to quality craftsmanship and exceptional customer service. Our mission is to provide our community with reliable and trustworthy handyman services. We have been in business for over 21 years in Charlotte, NC and Frederick, MD. As we continue to grow, we're looking for a compassionate and dedicated Operations Manager to join our family - being based out of our Charlotte location - and help us maintain the highest standards in everything we do by managing our Charlotte, NC office while also supporting our Frederick, MD office.

Key Responsibilities:

• Oversee and manage daily operations in our Charlotte location, ensuring our team of field technicians is well-coordinated and supported.
• Oversee and grow our commercial business in both our Charlotte and Frederick locations.
• Develop and implement policies and procedures that enhance efficiency and reflect our values.
• Monitor project timelines, budgets, and resources to ensure successful, timely completions.
• Maintain compliance with safety regulations and uphold our commitment to safe working environments.
• Provide leadership, training, and support, fostering a positive and collaborative team atmosphere.
• Address customer inquiries and concerns with empathy and professionalism.
• Analyze operational data to help us continually improve our services.
• Identify and implement innovative solutions to enhance our operations.
• Occasional travel between Charlotte and Frederick, MD.

Qualifications:

• Proven experience as an Operations Manager or in a similar role within the handyman, construction, or home improvement industry.
• Strong organizational and multitasking skills, with a heart for leadership and team development.
• Excellent communication and interpersonal abilities.
• Proficiency in project management software and Microsoft Office.
• Knowledge of safety regulations and home improvement skills.

What We Offer:

• Base salary + Bonus. Total compensation should range between $60,000 - $75,000 (bonuses included).
• Benefits compensation available
• A supportive and caring work environment where your contributions are valued.
• Opportunities for professional growth and career advancement.

How to Apply:

If you're passionate about making a difference and leading a team to success, we’d love to hear from you. Please submit your resume and a cover letter detailing your qualifications and experience.

Join Mr. Handyman and be a part of a team that truly cares about making a positive impact in our community, one repair at a time!