Client Service Representative

Are you ready to join a team that provides excellent service and value to our customers and our team members? At Mr. Handyman we’re growing our team so we can continue to be one of the most well-respected home repair and maintenance companies in the country. We’re looking for a friendly and outgoing Client Service Representative for our team. 

Mr. Handyman is known for exceptional service, quality work, and our "Done Right Promise." We stand behind this commitment because we only hire the best and work hard to take care of all our team members.

When you join the Mr. Handyman team, you get so much more than a job you get a career you can be proud of, and the support of industry-leading software and business systems.

Why You’ll Want to Join Our Team

Here are just a few of the benefits you’ll receive when joining the Mr. Handyman team.

• Competitive pay (hourly plus monthly bonus opportunity) and benefits
• Work with a team of Service and Office Professionals that deliver an amazing customer experience every day 
• The pride that comes with applying your skills in a challenging and varied work environment
• The opportunity to wow customers with a best-in-class customer experience and solutions
• Flexibility with hours so you can take care of life’s important events (office hours Mon-Fri, 8a-5p)
• And so much more

Your Responsibilities as an Office Professional

• Lead management and Scheduling - you will be responsible for inbound and outbound customer communications and estimating while organizing work and managing schedules for our Service Professionals
• Making Recommendations and Managing Expectations with Customers - You’ll communicate with customers to guide them through their projects and assist with managing their expectations. 
• Create Life-Long Customers - Deliver a great experience that wows every customer. You will follow the Mr. Handyman Way - a repeatable process that makes it easy to impress the customer every time.

How We’ll Measure Performance

Here are some of the ways that we’ll measure your performance in the role.

• Quality of Work - Our value comes from meeting and exceeding our customers expectations at every touch point 
• Key Performance Indicators - booking rate, scheduling efficiency, sales to budget
• Net Promoter Score - customer surveys based on their experience with Mr. Handyman

Benefits!

• Optional Medical, Dental, Vision and 401k plans
• Basic Term Life $50,000 coverage
• Paid Time Off and Holiday pay
• up to $400/month Bonus opportunity
• Competitive Hourly Pay $17-19/hour based on experience
• Values-based culture (Respect, Integrity, Customer Focus, Having Fun)