Job: Part time CSR Position

Pay: $12 to $14/hour

Posted: 06/15/2017

Job Status: Part Time

Job Reference #: TX-Aus/Lak

Job Description

We are seeking a part time friendly and outgoing business professional for our small office environment. This position is designed for someone with little or no industry experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.

This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, some sales, and juggling multiple office priorities.

We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We're looking for Customer Service Reps with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

At Mr. Handyman, we do quality work in nice homes and need experienced, motivated and organized staff who can work directly with customers to successfully complete current projects and open doors to future projects. Accordingly, excellent customer communication and independent work skills are also required. You must:

  • Be punctual
  • Be highly organized and detail oriented
  • Be able to be friendly at all times on the phone
  • Computer experience with Office, Excel and Word
  • Must be a self-starter
  • Experience in the construction field is a plus
  • Willing to be able to work on their own for some of the time

Skills/ Requirements Job duties include, but are not limited to:

  1. Answer phone and schedule appointments
  2. Check email and voice mail for messages and return calls
  3. Review schedule for day/week
  4. Communicate and review jobs with technicians
  5. Make appointment confirmation calls
  6. Make follow-up calls
  7. Data entry with 45 wpm typing skills
  1. We use Microsoft Office, so a working knowledge of Word and Excel is a requirement.
  2. Must be available for work at least 25 hours per week between 8am - 1pm, with the possibly of a full day 8am – 5pm once a week.

We are located in Steiner Ranch on the North East part of Austin, near Lake Travis.

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