Home Improvement Professional Handyman

Are you eager to join a team that handles customer calls, manages your schedule, and equips you with a van? At our company, we're expanding our group of skilled handymen to uphold our reputation as a leading provider of home repair and maintenance services. We seek adept craftsmen capable of handling a variety of tasks while prioritizing customer satisfaction.

Our company is renowned for its outstanding service, top-notch workmanship, and unwavering commitment to excellence. We stand by our promise of getting the job done right the first time, achieved through the dedication of our exceptional team members.

When you become part of our team, you're not just getting a job; you're embarking on a fulfilling career supported by cutting-edge software and business systems.

What Sets Us Apart:

Joining our team comes with numerous advantages, including:

• Provision of a company van with a gas card
• Administrative support for scheduling, leaving you free to focus on your craft
• Dedicated office staff to handle customer inquiries and support
• Flexibility in scheduling to accommodate personal commitments
• Provision of an iPad and technical assistance for utilizing our advanced internal system, ServiceTitan
• Plus, much more

Your Duties as a Handyman Professional:

As a member of our team, you'll be responsible for:

• Completing various maintenance and repair tasks for residential and commercial projects, ranging from short-term to multi-day assignments
• Effectively communicating with customers to understand their needs, manage expectations regarding scope of work and costs, and make appropriate recommendations
• Cultivating long-term customer relationships by consistently delivering exceptional service that exceeds expectations, following our established processes for customer satisfaction.

Performance Metrics:

Your performance will be evaluated based on:

• Customer satisfaction scores, measured through Net Promoter Score (NPS) surveys, with emphasis on both response rate and satisfaction level
• Meeting revenue targets by identifying additional service opportunities and maximizing customer value
• Maintaining an effective billing rate by accurately invoicing, sourcing materials as needed, and ensuring timely payment collection
• Recall percentage, ensuring that all work is completed correctly the first time to uphold our one-year work guarantee.

Qualifications for Success:

To excel in this role, you must:

• Demonstrate self-motivation and the ability to work independently
• Provide excellent customer service, including soliciting reviews and collecting payments
• Possess necessary tools and proficiency in utilizing technology
• Adhere to our established processes, known as the Mr. Handyman Way, and document work accordingly
• Wear appropriate personal protective equipment (PPE) and use protective coverings to safeguard customers' homes.

Job Requirements:

Minimum qualifications include:

• Residing within the designated service area
• A minimum of 8 years' paid experience as a handyman
• Ownership of your own tools
• Insurability for operating company vehicles
• Successful completion of background and driving record checks
• Ability to lift 50 pounds independently and work safely at heights or overhead for extended periods
• Maintaining a professional appearance and upkeep of company-provided vehicles.

As an experienced Handyman, proficiency in at least three of the following areas is required:

• Carpentry
• Bathroom and kitchen improvements
• Interior and exterior painting
• Drywall repair
• General plumbing and electrical work (where permitted by law)
• Floor installation and restoration
• Knowledge of relevant building codes.

Benefits & Compensation:

The pay for this position ranges from $25 to $35 per hour, commensurate with your experience and expertise in handyman services, as well as other home repair and maintenance projects.

If you're ready to join a team of exceptional professionals, APPLY TODAY! If you meet our requirements, you'll be scheduled for an interview promptly.

You are applying to work for a franchise owner of Mr. Handyman, not Mr. Handyman SPV LLC or any of its affiliates. If hired, the franchise owner will be your only employer. Franchise owners are independent business owners who are solely responsible for their own wage and benefit programs that can vary among franchise owners. This job description is meant to describe the general nature and level of work being performed.