Job: Home Improvement: Customer Care Representative

This posting has expired and is no longer available.

Job Description

Mr. Handyman Serving Greater Jacksonville: Customer Care Representative

Growing Home Improvement & Home Maintenance/Repair contractor looking to hire experienced Customer Care Representative. This is an opportunity for an experienced team player to assume a role with growth potential at a company with an excellent reputation in the Jacksonville market. The office is in Orange Park. The ideal candidate will have worked in construction or property management and be familiar enough with construction concepts and terminology to discuss customer problems with them.

Duties include, but are not limited to:
- Responding to inbound customer inquiries via phone/email (inside sales)
- Lead follow up, customer booking & scheduling
- Appointment confirmation calls, customer satisfaction calls
- Service Technician schedule management and dispatch

We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled.

This position requires:
- Must be focused, fearless and yet friendly on the phones. Customers are the reason we exist. 100% customer satisfaction is always our goal
- Due to substantial customer contact, a clear voice and excellent communication skills are a must
- Strong desktop computing skills, including Microsoft Windows, Office, and Outlook are required. Must be able to quickly learn new applications and be proficient in their use
- You must be punctual, well organized and comfortable in a dynamic environment. You must seamlessly juggle required daily activities with the interruption of inbound customer inquiries and Technician dispatch
- Initiative, follow through, attention to detail, and independent work skills are a must
- Must be able to think ahead, anticipate problems and develop solutions
- Above all, you must be customer focused. You are the voice of the company to most customers.
- Prior sales or marketing experience is highly desired

Don't let the Handyman name fool you, we are a licensed contractor, do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Prior construction industry experience (in any capacity) is not a 'must have' but is highly desired.

This is a full time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer paid holiday and vacation pay after an appropriate time in position. For consideration, please apply immediately and include your resume with a cover letter explaining why you are ideal for this position.

#MON

 

Talent Community

Don’t see the job for you? Join our talent community to be considered for future opportunities. Join

Connect With Us

Mr. Handyman Logo
Privacy Policy

All locations are individually owned and operated. Fully Insured - General Liability and Workers Compensation

Some services subject to state and local licensing and may not be available at all locations.

Career sites by Recruiting.com