Job: Handyman - Steady Work - Vac / Holiday Pay - Take Home Van - Marietta

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Job Description

Job Description

North Fulton’s premier Home Improvement company is looking to add a high performer to our office staff. This is an opportunity for a seasoned team player to assume a role with growth potential at a company with an outstanding reputation in the Atlanta market.  Our office is in Roswell.

The ideal candidate will have a strong desire to help customers, inside sales experience, strong desktop and tablet technology skills, and is one who thrives in a dynamic work environment.  Prior office management and home service industry experience are a definite plus, as is familiarity with home improvement concepts and terminology.  The job doesn’t require you to ‘do’ any home improvements, but you will be working with customers that have home improvement or home maintenance/repair needs.  You will be booking appointments, scheduling work, and dispatching technicians to support these needs.  You must be fearless on the phones, highly organized and have a strong desire to resolve customer issues.

Duties include, but are not limited to:

  • Responding to inbound customer inquiries via phone/email and booking appointments
  • Must be able to understand the customers need and qualify as work we do (with training)
  • Customer sales, booking, scheduling, and customer relations
  • Service technician dispatch & schedule management
  • Issue management

This position requires:

  • Strong positive energy, good organizational and multi-taking skills
  • You must be empathetic and a good listener and build strong relationships over the phone
  • You must be punctual, reliable and comfortable in a dynamic environment. Initiative, follow through, attention to detail and independent work skills are a must
  • Must be focused, fearless, and yet friendly on the phones. Customers are the reason we exist.  100% customer satisfaction is always our goal and customer complaints and unreasonable customers must be handled with tact
  • Due to substantial customer contact, a clear voice and excellent communication skills are a must
  • Must have a high comfort with technology; including desktop computing skills, tablets and cloud computing applications. You must quickly learn new applications, be proficient in their use and instruct other staff
  • Above all, you must be customer focused and enjoy helping customers. You are the voice of the company to most customers
  • Prior inside sales and marketing experience is highly desired
  • Prior experience with service industry scheduling and dispatch is also a plus

Hours:  Mr. Handyman is open 7:30AM – 5:30PM Mon-Friday,

Don’t let the Handyman name fool you, we do quality work in nice homes and need experienced, motivated and organized staff that can work directly with each other and customers to successfully complete current projects and open doors to future projects.  Prior construction or service industry experience (in any capacity) is not a ‘must have’ but is highly desired.

This is a full time position, and pay is commensurate with experience.  The position, and pay, will continue to grow with the company.  We offer paid holiday and vacation pay after an appropriate time in position.  For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team

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  • ***Application Instructions***
  • Apply on line at  https://www.mrhandyman.com/technician-application/?franNum=6493#~H1Z6h5  
  • Please use the Email / File option to apply with text entry, and an optional Word or PDF attachment.
  • Please include your phone/ address in the cover letter section.
  • Ask about our hiring sign on bonus.

Important Notes

***Application Instructions:***
Please use the Email / File option to apply with text entry, and an optional Word or PDF attachment.    Please include your phone/ address in the cover letter section.

 

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