Job: CUSTOMER SERVICE / SALES REPRESENTATIVE - FULL TIME

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Job Description

CUSTOMER SERVICE / SALES REPRESENTATIVE - FULL TIME

 

We are a local general contractor, “Mr. Handyman”, seeking a friendly and outgoing Customer Service / Sales Representative for our small office located in the Kruse Way area of Lake Oswego.   The CSR will establish positive, professional relationships with our residential and commercial customers.  This includes answering the phones, scheduling appointments for repair work and providing estimates for labor and materials, and effectively striving to understand the customers’ needs and sell them additional repair services.  Prompt, friendly and professional responses to all customer inquiries is essential.

 

It is important that the person in this position will work to develop positive and growing relationships with our service technicians, other office staff and vendors.

 

You must be able to show that you can work independently, are highly organized and detail-oriented and able to work effectively in a fast-paced office environment.    

 

Job duties include:

  • Answer phones and schedule appointments
  • Understand customer needs to sell additional repair services
  • Respond to customer inquiries
  • Check email and voice mail for messages and promptly return calls
  • Coordinate, communicate and review jobs with service technicians
  • Make appointment confirmation and follow up calls
  • Monitor social media and lead source systems
  • Assist owner as needed

Requirements:

  • High school diploma or equivalent
  • 3 to 5 years of customer service experience
  • Intermediate Microsoft Office user
  • Excellent communication skills
  • Ability to multi-task in fast paced environment.
  • Highly organized and detail oriented
  • Proactive in problem solving
  • Reliable and punctual
  • Excel in a team environment

 

Compensation includes $15/hour, bonus potential, paid holidays, PTO, matching 401K, and other benefits.  At Mr. Handyman, we perform great work and treat our people and customers with the respect they deserve. We believe in having fun along the way.

 

If you are interested in this position, please reply with your resume and cover letter. Your reply should include current contact information. First contact will generally be via phone. To learn more about Mr. Handyman, please visit “mrhandyman.com”.

 

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