Job: Customer Service Representative

This posting has expired and is no longer available.

Job Description

Growing Home Improvement & Home Maintenance contractor looking to hire experienced Customer Service Manager/Customer Concierge. This is an opportunity for an experienced team player to assume a role with growth potential at a company with a solid reputation in the Kalamazoo market.

The ideal candidate will have worked in construction or property management and be familiar with construction concepts and terminology. Duties include, but are not limited to:

- Day to day management of an office (phones, receiving, inventory mgt., office staff scheduling)

- Responding to inbound customer inquiries via phone/email - Lead follow up, customer booking & scheduling

- Appointment confirmation calls, customer satisfaction calls

- Staff performance metrics

- Service Technician schedule management and dispatch.

We run a 'high touch' customer focused business and require candidates to have concierge like skills that can leave the customer thrilled.This position requires:

- Must pass a Background Check and Drug Screening

- Must be focused, fearless yet friendly on the phones . . .. Customers are the reason we exist. 100% customer satisfaction is always our goal

- Due to substantial customer contact, a clear voice and excellent communication skills are a must

- Strong desktop computing skills, including Microsoft Windows, Office, and Outlook are required. Must be able to quickly learn new applications and be proficient in their use

- You must be punctual, well organized and comfortable in a dynamic environment. You must seamlessly juggle required daily activities with the interruption of inbound customer inquiries and Technician dispatch

- Initiative, follow through, attention to detail and independent work skills are a must

- Must be able to think ahead, anticipate problems and develop solutions

- Above all, you must be customer focused. You are the voice of the company to most customers.

- Prior sales and marketing experience is a plus.

Don't let the Handyman name fool you, we are a licensed contractor, do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Prior construction industry experience (in any capacity) is not a 'must have' but is highly desired.

This is a full time position, and pay is commensurate with experience. The position, and pay, will continue to grow with the company. We offer vacation pay after an appropriate time in position. For consideration, please apply immediately and include your resume with a cover letter explaining what makes you the best candidate for the Mr. Handyman team.

Servicing: Allegan, Augusta, Bangor, Battle Creek, Benton Harbor, Bloomingdale, Climax, Coloma, Decatur, Dowagiac, Eau Claire, Fulton, Galesburg, Gobles, Grand Jct, Grand Junction, Hartford, Hickory Corners, Hickory Crnrs, Kalamazoo, Lawrence, Lawton, Marcellus, Mattawan, Otsego, Parchment, Paw Paw, Plainwell, Portage, Richland, Saint Joseph, Schoolcraft, Scotts, Springfield, Vicksburg, Watervliet -

Important Notes

***Application Instructions***
Please use the Email / File option to apply with text entry, and an optional Word or PDF attachment. A LinkedIn profile may also be used. Please include your phone/ address in the cover letter section.


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