Job: Customer Service Representative / Inside Sales, Skokie IL

This posting has expired and is no longer available.

Job Description

We are seeking a friendly and outgoing business professional for our very fast-paced office environment. This position is designed for someone with five or more years of experience as a customer service representative and or inside sales to join our team and to begin a lasting career with a stable and growing company.

This is front office work that requires extensive customer interaction on the phone, and we strive for 100% customer satisfaction. This position involves extensive use of computers, paperwork, inside sales and juggling multiple office priorities.

We are a local General Contractor, with a focus on "smaller" projects in the size range of a few hours to a few weeks.  This is a full-time position with competitive wages. Customer Service Reps with estimating labor and materials experience in home improvement projects is preferred. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

We do quality work and need experienced, motivated and organized staff to work directly with our customers to ensure satisfaction.  Independent work skills are a must.

Requirements:

  1. Be highly organized and detail-oriented
  2. Pass a background and drug screen before being hired
  3. Clean driving record

Skills / Job duties include, but are not limited to:

  1. Answer phone and schedule appointments
  2. Check email and voice mail for messages and return calls
  3. Review schedule for day/week
  4. Communicate and review jobs with technicians
  5. Make appointment confirmation calls
  6. Make follow-up calls
  7. Data entry with 45 wpm typing skills
  8. Microsoft Office, working knowledge of Word and Excel is a requirement
  9. Warm lead follow-up
  10. Office administrative

Important Notes

***Application Instructions***
Please use the Email / File option to apply with text entry, and an optional Word or PDF attachment with a resume. Please include your contact information: phone/ address/ email in the cover letter section.

Wilmette Il, Evanson Il, Skokie Il, Winnetka Il, Lincolnwood Il, Sauganash Il, Kenilworth Il, Near North Shore

#MON

 

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