Job: Customer Service Manager

This posting has expired and is no longer available.

Job Description

Mr Handyman of N&W Central MD, the 7th largest Mr Handyman franchises in the country, is seeking a friendly and outgoing business professional for our fast-paced office environment. This position is designed for someone with two or more years of Customer Service experience to join our team and to begin a lasting, upwardly-mobile career with a stable and growing company.

This position involves extensive customer interaction on the phone, and involves use of computers, paperwork, some sales, and juggling multiple office priorities.

We are looking for a candidate who can focus on excellent customer service. A clear voice with strong communication skills is needed. 

Skills / Requirements

Skills/ Requirements Job duties include, but are not limited to:
1. Answer phone and schedule appointments
2. Check email and voice mail for messages and return calls
3. Follow-up on internet based leads
4. Monitor and communicate with technicians to ensure all are making their scheduled appointments
5. Make appointment reminder calls
6. Make follow-up calls to verify quality of service
7. Resolve any customer complaints or scheduling issues
8. We use Microsoft Office, so a working knowledge of Word and Excel is a requirement.

Important Notes

Excellent customer communication and independent work skills are required. You must:
1. Be a non-smoker
2. Pass a background and drug screen before being hired
3. Be highly organized and detail-oriented

Please attach a resume.


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