Job: Customer Service Manager

Job Description

Looking for a friendly, outgoing, business professional for our fast paced office environment. This position is designed for someone to join our team and begin a lasting,  career with a stable and growing local  company. Hours would be Tuesday to Friday from 7:30am to 5:00pm and Saturday 11am to 3pm. We're located at 9640 Bayview Ave., Unit 4. Richmond Hill, ON. L4C 9P7.

This is front office work with extensive customer interaction on the phone. We strive for 100% customer satisfaction. This position involves extensive use of computers, inside sales, paperwork and juggling multiple office priorities. 

We are a local Home Maintenance Service, with a focus on "smaller" projects in the size range of a few hours to a few weeks. We are experiencing unprecedented demand for our services, which means full or part time positions with competitive wages will becoming available. We're looking for Customer Service Reps with experience. Due to substantial customer contact, a clear voice with strong communication skills is a requirement.

Don't let the 'Handyman' name fool you, we do quality work in nice homes and need experienced, motivated and organized staff that can work directly with customers to successfully complete current projects and open doors to future projects. Accordingly, excellent customer communication and independent work skills are also required. You must:

1. Be reliable and a committed team member.
2. Be highly organized, highly confident  and detail oriented. 
3. Pass a background and drug screen and have a clean driving record.

 

Skills / Requirements

Job duties include, but not limited to:

1. Answer phones, emails and voicemail's and schedule appointments
2. Dispatch Technicians throughout the day
3. Review and maintain schedule for day
4. Administrative work and related reports
5. Make appointment confirmation calls and follow-up calls
6. We use Microsoft Office, so a working knowledge of Word and Excel is a requirement.

Toronto, Pickering, Ajax, Oshawa, Whitby, Uxbridge, Etobicoke, Brampton, North York, Mount Albert, Keswick, Ontario, Canada

#MON

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